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Kroger, one of US’s largest grocery retailers, has announced that they are opening a new Customer Fulfilment Centre in Dallas, Texas, powered by the Uk’s Ocado group.
According to sources, the centre will utilise automated robotics technology to improve customer experience. It is part of Kroger’s delivery network, with more than 1,000 bots traversing a large grid, controlled by proprietary control systems. The grid, also called The Hive, contains cells with products and ready-to-delivery orders and the bots collect the orders into bags and present them at the pick stations. The bots will place the items according to the algorithms that decide which items are fragile, and those items will be placed on top of the bag.
The vice president of Kroger and the head of e-commerce, Bill Bennett, said “Kroger’s fast-growing seamless ecosystem takes the promise of zero compromise to the next level, with Kroger Delivery bringing the freshest food and quality ingredients to your own doorstep—when you want it, how you want it”.
The centre covers a total area of 350,000 sq feet and provides more than 500 jobs to the Dallas area.
Sources: PR Newswire
